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Covid-19 Updates

Keeping our members informed on the latest safety measures and service protocols related to the pandemic.

California Credit Union Cares

There is no greater priority than the health and safety of our California Credit Union family of members and employees. Since the onset of the COVID-19 pandemic, our first concern has been protecting you and your finances. This is your source for the most current information about our credit union operations, with information and resources to help you navigate these difficult times. We are sending our thoughts and best wishes to those families that have been affected by the virus. We will continue to update this page as new information becomes available.

Service Updates

The following safety standards are currently in effect for our branch services. We remain committed to maintaining a safe environment for our members and employees, and are continuing to follow guidance from the CDC, government agencies and local health authorities. Thank you for your help in keeping all of us safe as we do our part to help limit the spread of the virus. 

Branch Procedures

We are following federal, state and local county guidelines, as well as health authority recommendations.

Per the County of Los Angeles Public Health Order, all individuals regardless of vaccination status must wear some type of face covering or mask while visiting a branch to help prevent the potential transmission of the virus.

Masks remain optional for fully-vaccinated individuals in San Diego and Orange Counties.

If you are experiencing COVID-19 symptoms, or believe you may have been exposed to the virus, we ask that you use our remote banking options instead of visiting a branch.

Temporary Branch Closures

The following branches are currently closed:

Los Angeles / Orange CountyBeaudry
San Diego County

ATMs at any location that is temporarily closed will remain available, cleaned regularly, and monitored to ensure cash is available. If you have in-branch needs, please use our branch locator for alternative nearby branches and ATMs.

Branch Service Hours

All other branches will remain open with the following normal hours:

Monday – Thursday: 9:00AM – 5:00PM
Friday: 9:00AM – 6:00PM
Saturday: 9:00AM – 2:00PM

Telephone and Live Chat Hours
Our Telephone and Live Chat Hours Remain the Same. Financial specialists are available to assist members over the phone at (800) 334-8788 and via live chat from our website:

Monday – Friday: 7AM - 7PM
Saturday: 8AM - 3PM 

Financial Support Programs
We are here to help.

We realize some members may be experiencing disrupted work schedules, temporary business closures, unpaid leave, and unscheduled time off for health issues or to care for family. And we know that this may cause unexpected challenges. We remain here to help if you face financial difficulties related to the pandemic. Please call us at (800) 334-8788 to discuss your options, or visit your local branch for assistance.

Financial Strength and Stability

Please rest assured that California Credit Union remains safe, sound, and ready to support you and all your financial needs. We understand that the security of your accounts, and access to your funds and banking needs, is important to you, and we take our responsibility to serve you through any situation very seriously.

As part of our comprehensive operational planning and prudent financial practices, we ensure we are well prepared for situations just like the one we are experiencing now. California Credit Union remains well capitalized, strong, and healthy, with the reserves and net worth to easily weather our current storm. We are capitalized at 11%, which is significantly more than the 7% required by regulators for an organization to be well-capitalized. And California Credit Union is rated "superior" by Bauer Financial, a rating agency devoted to evaluating financial strength.

In addition, it’s important to remember that your deposits are federally insured through the National Credit Union Administration, a federal insurance fund backed by the full faith and credit of the U.S. Government, to at least $250,000 for regular deposits and at least $250,000 for IRAs. We strongly discourage withdrawing large amounts of cash, which may place you at risk. You do not need to worry about access to your accounts and money, and we encourage you to contact us if you have any questions about your federal insurance or account access.

Member Security

The Cybersecurity and Infrastructure Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19). Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19 related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

CISA encourages individuals to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information
  • Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information

You can read the Defending Against COVID-19 Cyber Scams advisory from CISA

Remote Banking Options

We encourage you to connect with us through our Digital, Mobile and Telephone Banking services for your banking needs, which are available for most transactions 24/7, from any location.

Available 24/7, you can manage your accounts online, including monitoring transactions, transferring and sending money, updating personal information, reordering checks, stopping payment on a check, transferring funds between your California Credit Union accounts and more. Enroll today.

With our Mobile Banking App, you can securely view your accounts, transfer funds, pay bills, deposit checks and more. This complimentary service is available to all members who have enrolled in our Digital Banking. All you need is a smartphone or tablet and internet data access.

Apple®, Android™ and Kindle devices:
Download the Mobile App from either the Apple App Store or the Google Play  Store by searching for “CCU Mobile Banking.”

Digital Wallet allows you to store and access your debit and credit cards in one convenient spot. Make secure purchases with your mobile device, or online with your computer. Digital Wallet is available with Apple Pay®, Google Pay™, Samsung Pay or Fitbit Pay™ to help limit contact during checkout.

Zelle® is an easy way to send money to any person in the U.S., no matter where they bank. There is no charge for standard or express payments made using Zelle® and payments are usually sent within one business day.

Our members have access to ATMs at 13 convenient branch locations across Los Angeles County, and 11 branch locations in San Diego County, plus one new branch location in Orange County. In addition, members have access to more than 30,000 surcharge free ATMs nationwide through the CO-OP® network. Find your nearest ATM.

You can connect with us securely through chat or email, available via Digital and Mobile Banking or chat with us regarding general inquiries through our website.

You can manage your accounts 24/7 with our toll-free automated telephone banking system, 24-Hour Telephone Banking. Check account balances, transfer funds, or make payments remotely from your office, home, and even your car.

24-Hour Telephone Banking Access: (800) 334-8788, option 1

Our Contact Center is ready to assist you via phone at (800) 334-8788.

Our financial specialists are available:
Monday – Friday: 7AM – 7PM
Saturday: 8AM – 3PM

Please note we are currently experiencing higher than normal call volumes, and we appreciate your patience and understanding.


Frequently asked questions

If we temporarily close a branch, we will ensure that there are nearby branches open to serve members with immediate branch needs.

Yes, ATMs will continue to work, and will be monitored regularly to ensure cash is available for members. We will also clean and disinfect the ATMs frequently.

No, temporary branch closures will not affect your direct deposits, scheduled payments or any other credit union services or operations.

Absolutely. For your convenience, applications can be submitted through our online loan application system. Find more information on Mortgage Loans.

Absolutely. For your convenience, applications can be submitted through our online loan application system. Learn more about Personal Loans.

We have taken a number of precautions within our branch and corporate offices for the health and safety of our communities including:

  • Per the County of Los Angeles Public Health Order, all individuals regardless of vaccination status must wear some type of face covering or mask while visiting a branch to help prevent the potential transmission of the virus.
  • Face masks remain optional for fully-vaccinated individuals while visiting a branch in San Diego and Orange counties.
  • We have supplemented our cleaning services with intensive environmental cleaning in all branches and work areas, with a daily disinfecting process for all high-touch areas.
  • We are providing employees with hand sanitizers, disposable gloves, and cleaning wipes at every credit union location as another precautionary step to help protect members and employees.
  • We are in close communication with our team members to ensure we are all following the latest guidelines and safety practices from the CDC and county health authorities.

We are following federal, state and local county guidelines, as well as health authority recommendations.

Per the County of Los Angeles Public Health Order, all individuals regardless of vaccination status must wear some type of face covering or mask while visiting a branch to help prevent the potential transmission of the virus.

Masks remain optional for fully-vaccinated individuals in San Diego and Orange counties.

California Credit Union will never ask for your personal information, login credentials or access codes in an email, text or unsolicited calls. We also suggest you verify any requests for donations or support related to COVID-19 are legitimate. For more information on how to protect yourself against fraud, visit our Resource Center or the Federal Trade Commission website for consumer advice.

Under the American Rescue Plan Act of 2021, individuals who filed a 2019 or 2020 tax return and have a qualifying child, are eligible to receive the Advance Child Tax Credit payment. A qualifying child is an individual who does not turn 18 before January 1, 2022. Eligible individuals could receive a Child Tax Credit payment of up to $300 a month for each child under the age of 6, and $250 for each child ages 6 – 17. The payments will be made on the 15th of each month through December 2021. To determine your payment eligibility and amount, please visit the Advance Child Tax Credit Eligibility Assistant on the IRS website.

Under the American Rescue Plan Act of 2021, individuals with adjusted gross income up to $75,000 annually are eligible for one payment of $1,400. Couples who filed jointly and made up to $150,000 combined are eligible for one payment of $2,800. You could also receive an additional $1,400 for every dependent. To determine your payment eligibility and amount, please visit the IRS Economic Impact Payment Information Center on the IRS website.

Payments will be made either in the form of direct deposit or check. If your financial account is on file with the IRS, your payment will be deposited directly into your account. If not, you should receive a paper check mailed to the address on file with the IRS.

Eligibility and payment amounts will be determined based on the amount you earned on your 2020 taxes, or your 2019 return if 2020 has not yet been filed. Non-tax filers may also be eligible to receive a payment. Please visit the Get My Payment FAQs on the IRS website for more information.

Payments will begin to be distributed in waves, beginning 3/12/2021. Please note that payments are being sent in waves, and not everyone will receive their payment at the same time.

The IRS will use your financial account information if it was provided in your 2020 or 2019 tax filings. To verify, you can search your account transaction history to check if you have received an IRS direct deposit refund into your California Credit Union account in the past.

You can easily check your latest deposits through Digital and Mobile Banking.

The IRS has created an online tool called “Get My Payment” on its website that allows you to track your relief payment and confirm your payment type.

We will update this page with new information as it becomes available. We will periodically send email communications as well, so please ensure your email address is current via Digital Banking.