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Fraud Text Alerts

In our modern technology-based world, it's important that you protect yourself and your financial information. That is why our credit union now offers free and convenient real-time fraud alerts via text message. These alerts can help prevent fraudulent activity on your debit card transactions.

All members with active debit cards will be automatically enrolled in this free program. 
For more information, call (800) 334-8788.

Tips to Help You Protect Your Personal Information:

  • Check your statements frequently to make sure you recognize all the transactions and amounts listed. Refute any unauthorized withdrawals or transactions in a timely fashion.
  • Select online shopping websites carefully. When searching for a product or service online, do business only with those you recognize. Established e-retailers are your safest bet.
  • Use secure sites. Before entering a card number, always look for “https” in the address bar. The “s” in “https” means the site is secure.

Frequently Asked Questions

How does the service work?

The fraud monitor service may detect unusual or suspicious transactions on your card. A text message is sent to your mobile phone number asking you to confirm if the transaction is valid. You will then be able to reply “Yes” to confirm the transaction is valid or “No” to block the transaction if not authorized by you. If you respond “Yes”, you may continue to use your card as usual. If you respond “No”, the transaction will be blocked and a fraud prevention representative will call you to further review the card activity and transactions.
 

How much does it cost to use this service?

We do not charge for this service. 
 

Is this service safe and secure?

Yes. Our number one priority is your privacy and security. If you receive a message requesting information such as your member number or account number, please do not respond. We never ask for your personal information.
 

What carriers currently participate in this service?

Current carriers include: AT&T, Boost, C Spire, Sprint, T-Mobile, Verizon Wireless, and Virgin Mobile.
 

How long should it take to receive a text message (SMS)?

Responses arrive within a minute, but timing may vary. It is important to monitor your online banking regularly and report any suspicious activity immediately.  
 

How often will I receive a text message (SMS)?

Messaging frequency depends on account activity. Messages will only be sent between the hours of 8:00am – 8:00pm PST.
 

What if I don't respond to the text message?

A fraud prevention specialist will attempt to call you. If you miss the call you can reach fraud monitoring services at (866) 385-5422.
 

What if I do not have text messaging?

Text messaging is required for this service.
 

If I am traveling outside of the U.S., can I receive text message alerts?

Messages can only be sent via U.S. carriers and will only be received in the U.S. Please notify us if you will be traveling to set up a travel strategy. 
 

Are the text commands case-sensitive?

No. Commands can be sent as upper-case, lower-case or a mixture of both.
 

Can I add multiple phone numbers?

No. Only one mobile phone number may be linked to a single card number.
 

If my mobile phone number changes, what do I need to do?

In order to receive alerts to your new number, you will need to update your new mobile number in Digital Banking. 
 

Why do I receive multiple messages with Pg1/2, Pg2/2?

Since some text messages are limited to 160 character, multiple messages may be required to alert you.
 

How do I unsubscribe?

To cancel fraud text messaging services at any time reply STOP to any alert from your mobile device or text STOP to 32874.

 

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