In our modern technology-based world, it's important that you protect yourself and your financial information. That is why our credit union now offers free and convenient real-time fraud alerts via text message. These alerts can help prevent fraudulent activity on your debit card transactions.

All members with active debit cards will be automatically enrolled in this free program. 
For more information, call (800) 334-8788.

Tips to Help You Protect Your Personal Information:

• Check your statements frequently to make sure you recognize all the transactions and amounts listed. Refute any unauthorized withdrawals or transactions in a timely fashion.
• Select online shopping websites carefully. When searching for a product or service online, do business only with those you recognize. Established e-retailers are your safest bet.
• Use secure sites. Before entering a card number, always look for “https” in the address bar. The “s” in “https” means the site is secure.

Frequently Asked Questions

The fraud monitor service may detect unusual or suspicious transactions on your card.  A text message is sent to your mobile phone number asking you to confirm if the transaction is valid.  You will then be able to reply “Yes” to confirm the transaction is valid or “No” to block the transaction if not authorized by you.  If you respond “Yes”, you may continue to use your card as usual.  If you respond “No”, the transaction will be blocked and a fraud prevention representative will call you to further review the card activity and transactions.
 

We do not charge for this service. 
 

Yes. Our number one priority is your privacy and security. If you receive a message requesting information such as your member number or account number, please do not respond. We never ask for your personal information.
 

Current carriers include: AT&T, Boost, C Spire, Sprint, T-Mobile, Verizon Wireless, and Virgin Mobile.
 

Responses arrive within a minute, but timing may vary. It is important to monitor your online banking regularly and report any suspicious activity immediately.  
 

Messaging frequency depends on account activity. Messages will only be sent between the hours of 8:00am – 8:00pm PST.
 

A fraud prevention specialist will attempt to call you. If you miss the call you can reach fraud monitoring services at (866) 385-5422.
 

Text messaging is required for this service.
 

Messages can only be sent via U.S. carriers and will only be received in the U.S. Please notify us if you will be traveling to set up a travel strategy. 
 

No. Commands can be sent as upper-case, lower-case or a mixture of both.
 

No. Only one mobile phone number may be linked to a single card number.
 

In order to receive alerts to your new number, you will need to update your new mobile number in Digital Banking. 
 

Since some text messages are limited to 160 character, multiple messages may be required to alert you.
 

To cancel fraud text messaging services at any time reply STOP to any alert from your mobile device or text STOP to 32874.

By providing your mobile number, you agree that Fraud Alerts text messaging is authorized to notify you of suspected fraud.
Release of Liability: Alerts sent via SMS may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond the control of any carrier may interfere with message delivery for which the carrier is not responsible. Carrier do not guarantee that alerts will be delivered.

Privacy Policy