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Like a fingerprint, your voice is unique to you.

Verify Your Identity with Your Voice

Now you can easily, securely & quickly access your accounts through the sound of your voice whenever you call us. With VoiceID, there’s no need to enter a password or spend time answering security questions – we’ll identify you through your voice in seconds.


We’ll create your unique voiceprint the next time you call us.


After we’ve created your voiceprint, we can quickly verify your identity through your voice every time you call.


Your unique voice characteristics can’t be imitated so you can authenticate your identity without the extra security steps.

Call us today at (800) 334-8788 to set up your VoiceID!


With VoiceID, we use your voice to verify your identity, allowing fast and secure access to your accounts whenever you call us without the need to enter a password or answer security questions.

VoiceID generates a unique “voiceprint” – similar to a fingerprint — analyzing more than 130 different characteristics in your voice. Once your voiceprint is captured, VoiceID matches your voice to your voiceprint to make sure it’s you when calling us.

We know you have a lot of passwords and PINs to remember. With VoiceID, you can confirm your identity simply by speaking with a representative without the need for security questions or a password – so you can access your accounts faster and more securely.

Yes, it should work. Your voice has over 130 unique characteristics, only a few of which are affected by a cold. If your voice is severely affected, such as with laryngitis, VoiceID may not work and we’ll verify your identity with security questions.

Because your voice is unique to you, it is a more secure way of confirming your identity. VoiceID technology is less susceptible to fraud threats that affect more traditional methods of authentication, with sophisticated monitoring processes that detect if someone is using a recording of your voice.

We can quickly enroll you in VoiceID the next time you call us at (800) 334-8788. We only need a few seconds of your recorded voice to set up the service.

Using VoiceID is optional. If you prefer to use your password or answer security questions when you call, you can continue to do so. You can also opt out of VoiceID at any time and we’ll delete your voiceprint.

VoiceID provides multiple layers of defense against fraud attempts using synthetic speech, including the ability to detect when audio is being manufactured digitally, played from a recording or does not match your stored voiceprint.

Have more questions?

Chat with us online or stop by a local branch to talk with one of our experts.