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Reporting Fraud

How to report cases of fraud and compromised accounts quickly and correctly.

We are committed to protecting your account

If you received a suspicious or fraudulent email, please immediately email it to [email protected]. Forwarding these messages helps us to isolate attackers and shut down their website quickly.

If you're concerned you might have inadvertently compromised your account information by entering it into a fraudulent website:

  1. Please contact us immediately at (800) 334-8788
  2. We investigate each incident and take steps to prevent further unauthorized emails from being sent
  3. Visit the Federal Trade Commission's Identity Theft website or call 1-877-IDTHEFT (438-4338) to learn how to minimize your risk of damage from a potential theft of your identity
  4. Change both your username and password:
    • Sign On to Digital Banking
    • Select the "My Settings Tab"
    • Click "Update Password"
    • Complete the required fields to change your password, and then repeat the process to change your username (Note: You may be required to update your security questions and answers at this time)