Protect Your Account From Scams

Scams are becoming more common. Please read on for important tips to protect your accounts.

Impersonators

Look out for persons who call, email, or text pretending they are from California Credit Union. They might say they have detected fraud on your account to trick you into disclosing personal information. They can use this information to gain access to your accounts.

Be assured, California Credit Union will NEVER ask you to:

• Share your Digital Banking one-time passcode
• Share your username or password
• Transfer money to yourself

Fraudulent alerts

A scammer may alert you about fraud on your account and then advise you to reverse it by transferring money "to yourself," when actually the account you transfer to is theirs.

Spoofs

Scammers may use technology that employs fake phone numbers. The Caller ID may appear to come from California Credit Union, but it is not. To verify that you're speaking with California Credit Union hang up and call us at (800) 334-8788.

Urgency

Scammers will make the issue sound urgent so you might give them information without thinking it through. If you feel like you are being rushed or advised to take action right away, it could be a scam.

Wires or transfers

Before you send money, confirm the recipient is who they say they are. Wires for escrow should be confirmed directly with the title company or lender before authorizing transactions. When sending money from your account using Zelle^®, check whose name is registered to the phone number or email on the other end.

If you suspect any fraudulent transactions, call us at (800) 334-8788. If you believe you’ve been the recipient of suspicious communication, email or text message, please forward to [email protected].

For additional information on protecting your identity and financial security, please visit our resource page.