Contact Us
Get in touch,
we're here to help
| Chat | Easily chat with us online for a quick response Chat Now |
| Send us a secure email message through Digital Banking Log On | |
| Phone | We are happy to assist you over the phone during the following hours: Monday - Friday: 7AM - 7PM PDT Saturday: 8AM - 3PM PDT Sunday: Closed (800) 334-8788 (858) 769-7600 Outside U.S. |
| Fax | (858) 769-7956 |
| Telephone Banking | 24/7 access to your accounts to check account balances, transfer funds or make payments remotely. (800) 334-8788, option 1 |
| Business Banking | For general information, please call: (800) 293-6494 For Commercial Loan Payoff Demands: Email: [email protected] Fax: (818) 291-5668 |
| Real Estate | Available Monday - Friday: 9AM - 5PM PDT (877) 228-4873 For Payoff / Demand Requests please submit your request with signed borrower authorization* to: Email: [email protected] Fax: (858) 769-7959 *only a DocuSign electronic signature with a trace ID# will be accepted Subordination Request Form |
| Lost or Stolen Credit Card | To report a lost or stolen credit card, please call: Visa® Rewards or Platinum Credit Card: (877) 875-8092 |
| Lost or Stolen Debit Card | To report a lost or stolen debit card and request a new or replacement debit card or PIN number, please call: (800) 334-8788 |
| Debit Card Transaction Dispute | You can submit a debit card dispute anytime, anywhere, 24/7 from the CCU Mobile App. Simply click on "Debit Card Dispute" under the "More" menu. |
| Report Suspicious Emails | Report Emails |
| Filing a Credit Dispute | |
| Media Inquiries | [email protected] |
If you are contacted
You may be contacted for both security and survey purposes. In such cases, we will only ask you to verify your information, never to provide it to us.
U.S. Mail (payments, deposits & correspondence)
When mailing payments and/or deposits, please include a coupon or deposit slip.
| Account Deposit | California Credit Union P. O. Box 60085 City of Industry, CA 91716-0085 |
| Business Loan Payment | California Credit Union P. O. Box 60036 City of Industry, CA 91716-0036 |
| General Questions/Correspondence | California Credit Union P. O. Box 29100 Glendale, CA 91209-9100 |
| Mortgage Loan Payment | California Credit Union P. O. Box 60036 City of Industry, CA 91716-0036 |
| Personal Loan Payment | California Credit Union P. O. Box 60036 City of Industry, CA 91716-0036 |
| Private Student Loan Payment | LendKey Technologies Inc. P. O. Box 824575 Philadelphia, PA 19182-4575 |
| VISA(R) Loan Payment | VISA Payment Processing P. O. Box 37035 Boone, IA 50037-0035 |
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