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Contact Us

Get in touch,
we're here to help

ChatEasily chat with us online for a quick response
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EmailSend us a secure email message through Digital Banking
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PhoneWe are happy to assist you over the phone during the following hours:
Monday - Friday: 7AM - 7PM PDT
Saturday: 8AM - 3PM PDT
Sunday: Closed

(800) 334-8788
(858) 769-7600 Outside U.S.
Fax(858) 769-7956
Telephone Banking 24/7 access to your accounts to check account balances, transfer funds or make payments remotely. 
(800) 334-8788, option 1
Business Banking For general information, please call:
(800) 293-6494

For Commercial Loan Payoff Demands:
Email: [email protected]
Fax: (818) 291-5668
Real EstateAvailable Monday - Friday: 9AM - 5PM PDT
(877) 228-4873

For Payoff / Demand Requests please submit your request with signed borrower authorization* to:
Email: [email protected]
Fax: (858) 769-7959

*only a DocuSign electronic signature with a trace ID# will be accepted

Subordination Request Form
Lost or Stolen Credit CardTo report a lost or stolen credit card, please call:
Visa® Rewards or Platinum Credit Card: (877) 875-8092
Lost or Stolen Debit CardTo report a lost or stolen debit card and request a new or replacement debit card or PIN number, please call:
(800) 334-8788
Debit Card Transaction DisputeYou can submit a debit card dispute anytime, anywhere, 24/7 from the CCU Mobile App. Simply click on "Debit Card Dispute" under the "More" menu.
Report Suspicious EmailsReport Emails
Filing a Credit Dispute
Media Inquiries[email protected]

If you are contacted

You may be contacted for both security and survey purposes. In such cases, we will only ask you to verify your information, never to provide it to us.

U.S. Mail (payments, deposits & correspondence)

When mailing payments and/or deposits, please include a coupon or deposit slip.

Account DepositCalifornia Credit Union
P. O. Box 60085
City of Industry, CA 91716-0085
Business Loan PaymentCalifornia Credit Union
P. O. Box 60036
City of Industry, CA 91716-0036
General Questions/CorrespondenceCalifornia Credit Union
P. O. Box 29100
Glendale, CA 91209-9100
Mortgage Loan PaymentCalifornia Credit Union
P. O. Box 60036
City of Industry, CA 91716-0036
Personal Loan PaymentCalifornia Credit Union
P. O. Box 60036
City of Industry, CA 91716-0036
Private Student Loan PaymentLendKey Technologies Inc.
P. O. Box 824575
Philadelphia, PA 19182-4575
VISA(R) Loan PaymentVISA Payment Processing
P. O. Box 37035
Boone, IA 50037-0035